Customer story · Gurtnellen, Uri

Gurtnellen lost its village shop. So it built a new one.

For almost 70 years the Widmer family ran the shop on the Gotthardstrasse. When it had to close at the end of 2025, the village refused to accept it. Just over three months later, the first purchase went through the till of the new Gürkli in the middle of the night.

Volunteers pushing a delivery to the Gürkli
The Gürkli in the media (in German)
End of 2025

The last shop in the village closes

Gurtnellen lies in the Uri uplands; 490 people live here. The village shop on the Gotthardstrasse dated back to the building of the Gotthard railway, first as a bakery. Guido and Käthi Widmer took it over in 1957; from 1988 Renate and Martin Widmer ran it, without a single day of holiday and with deliveries for older residents. At the end of 2025 Martin Widmer retired for reasons of health and age. His health tipped the balance; otherwise he would have carried on for as long as he could.

Without a shop, everyone in Gurtnellen needs a car to go shopping. Anyone who can no longer drive depends on others. And a village without a shop loses its meeting place.

Autumn 2025

“We have to save the village shop!”

That was clear at once, says Petra Sicher. Together with municipal councillor Roger Indergand she took charge. A six-page questionnaire went to every household: 304 of the 490 residents took part, and 59 households offered to help with the conversion, in the shop or with deliveries.

  1. 1

    25 September 2025

    The Genossenschaft Dorfladen Gurtnellen is founded. One share costs CHF 200.

  2. 2

    17 October 2025

    Information evening in the gym, almost every chair taken. Afterwards the shares sell like hot cakes.

  3. 3

    November and December

    The municipal assembly approves a loan and a guarantee. Volunteers convert the former post office on Bahnhofplatz.

  4. 4

    2 January 2026

    In the middle of the night the first spaghetti and frozen pizzas go through the till. Not a single day passes between the old shop and the new one.

  5. 5

    17 January 2026

    Official opening with coffee, croissants, roasted chestnuts and a blessing.

Lending a hand

Gürkli hard hats for the building site. 59 households had offered to help.

Hard hats with the Gürkli logo

Conversion

The former post office becomes a shop. Tradespeople and volunteers work in their spare time.

Building site in the former post office

Ready for the shelves

New walls, new floor, new lighting.

Empty, freshly painted room with a new floor
The team

A shop carried by volunteers

Petra Sicher works 80 percent as a doctor. She gave up her holidays for the Gürkli. In January the whole team worked for free; tradespeople and neighbours converted the shop in their spare time.

The Gürkli team in the newly converted shop
The Gürkli team keeps growing.
«For me, Petra is the heroine of Gurtnellen.»
C
Claudia Walker
Volunteer at the Gürkli, in the Urner Zeitung
of unpaid work in the first six months
943 hoursof unpaid work in the first six months
shares sold by the opening
138shares sold by the opening
of volunteer work on the conversion
CHF 200,000of volunteer work on the conversion
Eight months on

The village shops in the village again

purchases by the end of August 2026
almost 14,000
purchases a day in August, 45 in January
63
sales in August compared with January
+49%
cooperative members
about 150

In the first week, despite two heavy snowfalls, 270 customers came, the first of them at night. The best sellers were butter croissants and Mutschli bread rolls.

Figures from the newsletters of the Genossenschaft Dorfladen Gurtnellen.

Gürkli graphic of the first week: 270 visitors, 1,640 products, butter croissants and Mutschli the best sellers
How the Gürkli thanked its customers after the first week.
More than a shop

What the Gürkli means to Gurtnellen

Breakfast on 1 August

About 50 people have breakfast on Bahnhofplatz while a folk band plays. It is meant to become a tradition.

Villagers having breakfast under a marquee with Swiss flags

Carnival at the Gürkli

The Tratschihexen carnival group sells rhyme pictures in aid of the shop.

Carnival group in green costumes between the shelves of the Gürkli

Easter egg knocking

On Easter Monday young and old knock eggs outside the shop for the challenge trophy.

Gürkli poster for the first egg-knocking contest

And at one 70th birthday party, guests collected for the Gürkli instead of bringing gifts.

Deliveries to the hamlets

Residents of the mountain hamlets who are no longer mobile just call. Volunteers pack the box and bring it round, as they have since late November 2025.

Fresh bread, even on Sunday

Volunteers bake from five in the morning. To be sure, you can pre-order your bread.

Around the clock

Open 24 hours, staffed twice a week

On Mondays and Thursdays someone is in the shop, takes the large deliveries and helps with the access code. On all other days and at night, residents and regular customers get in with their personal code, and visitors request a day code by text message. Customers scan their shopping themselves at the scango.ch checkout and pay by card.

Alcohol is only sold during staffed hours: the canton of Uri does not allow sales via an ID scan.

«As complete newcomers to food retail, we faced the challenge of introducing a self-checkout without any previous experience in this field. The scango team supported us superbly from the very start: with clear instructions and patient explanations, we mastered the implementation without any problems. We were particularly impressed by the extensive, well-prepared explanatory material that was available to us at all times. And whenever we had questions, support was there in a flash. What sets scango apart for us: the team listens to our wishes and suggestions and keeps developing the product, whether with new features or an even more user-friendly interface. Our customers also get on very well with the system. We can recommend scango without reservation.»
P
Petra Sicher
President of the Genossenschaft Dorfladen Gurtnellen
Illustration: the Gürkli as a cucumber giving a thumbs-up with a scango.ch sign, with Petra’s quote about the explanatory material and support in the speech bubble
Questions from other villages

What other villages can learn from the Gürkli

How does a village save its shop when nobody wants to take over?

In Gurtnellen the village took over itself. A survey showed that people wanted the shop and would help. That became a cooperative with shares at CHF 200, supported by the municipality. Because the shop runs as self-service most of the time, nobody has to staff the till around the clock.

Can a village shop stay open around the clock without staff?

Yes. Customers get in with a code, scan their shopping at the self-checkout and pay at the terminal. You see sales and stock in the cloud dashboard, even from home. Staff are needed to restock and take deliveries, not to take payments.

What did the Gürkli cost?

The conversion and launch were budgeted at about CHF 500,000, about CHF 200,000 of it as volunteer work. The checkout is a small part of that: the scango.ch subscription starts at CHF 99 per month, and you pay for the hardware once. The calculator shows what it costs for your shop.

How does a cooperative finance its village shop?

The Gürkli relied on shares from the village, donations, a crowdfunding campaign and an interest-free loan from the municipality. The municipality also guaranteed a loan from the federal and cantonal New Regional Policy. The canton of Uri, the Swiss Mountain Aid and the Dätwyler Foundation are also on the list of sponsors.

What is not solved yet?

The cooperative says it openly: it does not work without volunteers yet. In the first six months more than half of the working hours were unpaid, and the business plan assumes two years of volunteer operation. And in the canton of Uri alcohol may only be sold when someone is in the shop.

“This shop belongs to you.”

That is what the cooperative wrote to the village in its newsletter. If you want to support the Gürkli, you can buy a share or donate.

Is your village shop at risk too?

We show you how other villages keep their shop running with self-service, and what it would cost you.